Mobile App Terms and Conditions

Hope Energy Mobile App – Terms & Conditions of Use

Last Updated: 8th September 2025

These Terms & Conditions (“Terms”) govern your access to and use of the Hope Energy mobile application (the “App”). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App.


1. Ownership and Operator


The App is published by Hope Energy Pty Ltd (“Hope Energy”, “we”, “us”, “our”).
The App connects with Hope Energy’s point-of-sale and account management system, operated by our technology partner. Data made available through the App is drawn from these systems.


2. Eligibility


You must be at least 18 years old, or have the consent of a parent/guardian, to use the App. By using the App, you warrant that you meet these requirements.


3. App Functionality


The App allows you to:

  • Access account information and transaction history
  • Manage your Hope Energy services
  • Use features made available from time to time

We may update or modify the App at any time without notice.


4. Data and Privacy


We respect your privacy. Data collected through the App is used only for the purposes of providing, operating, and improving the App.

Your data may be shared with carefully selected third-party service providers strictly to the extent necessary to:

  • Operate the App
  • Process transactions
  • Provide technical support and maintenance

For more information, please see our [Privacy Policy].


5. No Warranty


The App is provided on an “as is” and “as available” basis. While we take care to ensure accuracy, we make no warranty that:

  • The App will be uninterrupted, error-free, or secure
  • The data displayed is always up-to-date or complete


6. Limitation of Liability


To the maximum extent permitted by law:

  • Hope Energy, its affiliates, and technology partners shall not be liable for any indirect, incidental, or consequential loss, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of the App.
  • Our liability for any direct loss shall be limited to the re-supply of the App service or the cost of having the App service re-supplied.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.


7. User Responsibilities


You agree not to:

  • Use the App for unlawful purposes
  • Interfere with or disrupt the App or its systems
  • Attempt to gain unauthorised access to data or networks

You are responsible for maintaining the confidentiality of your login credentials.


8. Third-Party Services


The App may include links or integrations with third-party services. Hope Energy is not responsible for the content, availability, or performance of these services.

9. Intellectual Property


All intellectual property rights in the App and its content are owned by or licensed to Hope Energy. You are granted a limited, non-exclusive, non-transferable licence to use the App solely for personal use in connection with Hope Energy services.

10. Termination


We may suspend or terminate your access to the App at any time without notice if you breach these Terms or where required by law.

11. Governing Law


These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

12. Changes to Terms


We may update these Terms from time to time. Any changes will be effective when published on our website or notified within the App.


Contact Us


If you have questions about these Terms or the App, please contact:
Hope Energy Pty Ltd
admin@hopeenergy.com.au